Lifeline helps seniors and individuals with disabilities maintain their independence by having help available at the push of a button, 24 hours a day, 7 days a week. Info Line has been providing Lifeline service to seniors and disabled individuals in the Northeast Ohio area since 1979.

There’s a Lifeline solution for you

Lifeline offers a range of choices to help you maintain your independence. Whether you need the go-anywhere protection of GoSafe, the automatic fall detection of AutoAlert, or the peace of mind offered by HomeSafe, Lifeline has you covered. Click here for pricing and more details on the various types of Lifeline service. Info Line partners with Philips Lifeline to make the latest technology available to our clients and to provide 24 hour monitoring. For more information, call Info Line’s Lifeline program at 1-800-944-0308 or email us at [email protected]

How Does Lifeline work?

Summon help: With a simple push of your help button you’re connected to our Response Center. The AutoAlert feature automatically calls for help if you fall and can’t push your button.

Hear a reassuring voice: A Lifeline response associate will quickly access your personal profile and assess your situation.

Get located: Lifeline pinpoints your location through the communicator or your GoSafe mobile pendant. GoSafe uses up to six advances technologies to determine where you are.

Know help is on the way: Our associate contacts a neighbor, loved one, or emergency services – based on your preferences – and will follow up to make sure help has arrived.

Who can Benefit from Lifeline?

Info Line’s Lifeline program helps you remain safely in your home when you:

  • Are homebound
  • Live alone
  • Are an older adult
  • Are recovering from an illness or injury
  • Have medical problems or have a disabling condition


What counties does LifeLine serve?

We serve the following counties:



said Lifeline makes them feel more secure in their home knowing help is available at the push of a button


older adults and individuals with disabilities were served by Info Line’s Lifeline service in 2016


of clients report that without Lifeline, they would be unable to continue to live independently in their home