2-1-1 Information and Referral

Info Line's 2-1-1 information and referral program is a bridge between people who need services and the agencies furnishing those services.

The service is available 24 hours a day by dialing:

• 2-1-1
• 330-376-6660
• 1-888-212-5041

Or visit www.211summit.org to search our free online database of social services for residents of Summit County.

Agencies using www.211summit.org to search for referrals for their clients can sign up for a free class to learn how to search more effectively. Contact to sign up for the next available class.

Our staff of information specialists have up-to-date information on the services and agencies in Summit County and can give you the information you need quickly and accurately:

• Employment and Income Support
• Education, Recreation and the Arts
• Family and Parenting Support
• Food, Clothing and Household Items
• Healthcare
• Housing and Utilities
• Legal Services and Financial Management
• Mental Health and Counseling
• Municipal and Community Services
• Donations and Volunteering
• Substance Abuse and Other Addictions

Frequently Asked Questions about 2-1-1

What is 2-1-1?

2-1-1 is an easy to remember phone number that connects individuals with resources in the community. Click here to read more about the history of the 2-1-1 system.

Is 2-1-1 free?

Yes, all 2-1-1 services are absolutely free.

Is 2-1-1 always available?

Yes, our information and referral service is available 24 hours a day, 7 days a week.

Is my call confidential?

Yes, your call is completely confidential. Our call specialists may ask for basic information, including age and zip code, in order to provide an appropriate referral.

Does Info Line offer access to an online database of services?

Yes, visit www.211summit.org to search our database.

Does Info Line offer a printed directory of community resources?

Yes, our "Where To Turn" Directory is available for $25, and contains information about more than 800 local organizations. Click here to learn more about the Where To Turn directory.

Is 2-1-1 available in other locations?

2-1-1 is serving more than 297 million Americans, approximately 93% of the U.S. population. In 2013, 2-1-1 serves answered more than 15.6 million calls for help in the United States. In Ohio, 51 community-based information and referral organizations are accredited as Ohio AIRS Members. They serving 66 Ohio counties. Visit www.211.org to search for 2-1-1 services in other parts of the United States.

Is there a video about 2-1-1?

Yes, here is a YouTube video.

Is there a 2-1-1 Information & Referral brochure?

Yes, you can download one here: Information and Referral Flip Card

If you have additional questions, please feel free to contact us.