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Info Line Programs

  • Lifeline - provides a personal emergency response system
  • Community Voice Mail - provides free voicemail for people in transition
  • Child Care Connection - assists families in locating child care in their community
  • Information and Referral - free 24-hour info line for social services
  • Project Connect - offers technology training for non-profit organizations
  • MedAssist - offers prescription assistance for people without insurance
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Information and Referral

211Info Line is Summit County's information and referral service ... a bridge between people who need services and the agencies furnishing those services.  The service is available 24 hours a day by dialing 2-1-1, 330-376-6660 or 1-888-212-5041.

Our staff of information specialists have up-to-date information on the services and agencies in Summit County and can give you the information you need quickly and accurately.

  • Employment and Income Support
  • Education, Recreation and the Arts
  • Family and Parenting Support
  • Food, Clothing and Household Items
  • Health Care
  • Housing and Utilities
  • Legal Services and Financial Management
  • Mental Health and Counseling
  • Municipal and Community Services
  • Donations and Volunteering
  • Substance Abuse and Other Addictions
Frequently Asked Questions about 2-1-1

What is 2-1-1?
2-1-1 is an easy to remember phone number that connects individuals with resources in the community.
Click here to read more about the history of the 2-1-1 system.

Is 2-1-1 free?

Yes!  All 2-1-1 services are absolutely free.

Is 2-1-1 always available?
Yes!  Our information and referral service is available 24 hours a day, 7 days a week.

Is my call confidential?
Yes!  Your call is completely confidential.  Our call specialists may ask for basic information including age and zip code in order to provide an appropriate referral.

Does Info Line offer access to an online database of services?
Yes! Visit www.211Summit.org to search our database.

Does Info Line offer a printed directory of community resources?
Yes!  Our “Where To Turn” Directory is available for $20 and contains information about more than 600 local organizations.
Click here to learn more about the Where To Turn directory.

Does Info Line publish any statistics about annual call volume?
Yes!  Click here a link to some statistics for the previous year.

Is 2-1-1 available in other locations?
As of June 2007, 2-1-1 is serving approximately 198 million Americans, approximately 65% of the U.S. population. By the end of 2008, 80% of the population is expected to have 2-1-1 access.  In Ohio, 20 community-based information and referral organizations serving 35 Ohio counties have been approved to operate as 2-1-1 centers.  Visit  www.211.org to search for 2-1-1 services in other parts of the United States.

Is there a video about 2-1-1 Summit?
Yes!  The video below provides some insight into the services and agencies included in our database. 


Is there a video about 2-1-1?
Yes, and here it is!


Is 2-1-1 ever mentioned in the press?

Yes! 2-1-1 was mention on the CBS Evening news on March 17, 2010. Here is the clip!

Watch CBS News Videos Online

Yes! 2-1-1 was mentioned on the Today Show on October 21, 2009. Here is the clip!


Visit msnbc.com for Breaking News, World News, and News about the Economy

2-1-1 Information & Referral


Child Care Connection

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Project Connect

Community Voice Mail