Temporarily Restricted Access to 2-1-1 Dialing via Cell Phone and Some Businesses/Government Institutions

The Public Utilities Commission of Ohio (PUCO) ruling to require local telephone companies to provide access to community information and referral service through the three-digit dialing code 2-1-1 does not currently cover cellular phone service providers.  Consequently, most cell phone services will not direct 2-1-1 calls to your local community information and referral program.

In addition, many companies and government institutions have their own internal phone systems that are programmed to "block" abbreviated three-digit dialing codes (N-1-1) except 9-1-1.  While we are encouraging all businesses and institutions in our area to remove any internal phone system blocks of the 2-1-1 dialing code as soon as possible, they are not required to do so by the PUCO ruling.

If you are unable to get through to our information and referral service using the three-digit dialing code 2-1-1, please contact us by dialing one of our existing ten-digit numbers:


330-650-2603 (in northern Summit County)

330-376-4643 (teletype services for the deaf)