2-1-1 helps people across Summit County find local resources when they don’t know where to turn for help. We are available 24 hours a day, 7 days a week. For help, simply dial 2-1-1 to speak to one our trained professionals, search our online database, or text “Info Line” to 898-211.

2-1-1 has information on over 9,000 different services for Summit County residents. Whatever your need,      2-1-1 can help!



contacts with people in need to help them find services in 2016


of callers surveyed gained new knowledge of community resources from calling 2-1-1


searches for resources on http://211summit.org

View more statistics on our Data Dashboard.

What is 2-1-1?

2-1-1 is an easy to remember phone number that connects individuals with resources in their local community.

Is 2-1-1 free?

Yes, all 2-1-1 services are absolutely free.

Is 2-1-1 always available?

Yes, 2-1-1 is staffed with trained professionals 24 hours a day, 7 days a week.

Is my call confidential?

Yes, your call is completely confidential. Our 2-1-1 specialists will ask for basic information, including age and zip code, in order to provide an appropriate referral.

Is 2-1-1 available in other locations?

2-1-1 is available to approximately 94% of the U.S. population. In 2016, 2-1-1 responded to more than 13.3 million requests for help in the United States. Visit www.211.org to learn more about the 2-1-1 system and search for 2-1-1 services in other parts of the United States.

Emergency Food Line

Info Line 2-1-1 makes appointments for several local food pantries. To make a food pantry appointment, please call 330-376-4850 between 9:00 am to 2:00 pm weekdays. We apologize for any difficulty you may experience getting through as this service is in very high demand. Please call 2-1-1 or text “Info Line” to 898-211 for referrals to walk-in food pantries.

2-1-1 is the Entry Point to Many Services

2-1-1 is a community resource and is used as the entry point or information hotline for various programs such as the Summit County Fatherhood Initiative and the Earned Income Tax Credit program. Please contact Info Line to discuss possible partnership opportunities.